Sr. Community Engagement Manager

Our technology client is looking for an experienced Community Manager to join their team on a contract basis to cover a parental leave. Fully remote, 40 hours/week, starting ASAP, running through October16,2026.

Job Responsibilities

Customer Advocacy Program Management

• Own the day-to-day management and long-term health of the Overachievers and Community Champions programs, ensuring both remain active, growing, and deeply valued by participants.
• Design and implement nurture strategies that keep program members engaged, recognized, and advancing through their advocacy journey.

Events & Experience

• Partner with the Director of Community to develop scalable, member-led meetup frameworks continuously improving the experience for both hosts and attendees through badging, celebrations, tutorials, and curated best practices.
• Drive the transition of all Community private groups to the Bevy platform, managing the migration process end-to-end with minimal disruption to members.

Program Visibility & Reporting

• Design and maintain a Customer Program Dashboard that surfaces key program data, member milestones, and engagement trends for internal stakeholders.
• Create scalable, compelling ways to communicate program value and updates to members, leadership, and cross-functional partners.

Community Intelligence

• Monitor online community trends, emerging platforms, and competitor community programs.
• Synthesize findings into actionable recommendations and share opportunities with the Director and broader Community team on a regular cadence.

Cross-Functional Collaboration

• Serve as the connective tissue between Community and key internal teams including Product, UX, Customer Success, and Marketing.
• Ensure that the voices of community advocates are consistently heard, amplified, and integrated into product feedback loops, go-to-market initiatives, and customer programs.
• Collaborate with CS and Marketing to align advocacy activities with pipeline, retention, and expansion goals.

Requirements

• 5 years of experience in community management, customer advocacy, or customer marketing ideally within a B2B SaaS environment.
• Proven track record of building and scaling advocacy or membership programs with measurable outcomes.
• Hands‑on experience with community or events platforms; experience with Bevy is a strong plus.
• Strong project management skills with the ability to manage multiple programs and stakeholders simultaneously.
• Data‑driven mindset with experience using dashboards and reporting tools to communicate program performance.
• Excellent written and verbal communication skills — you can tailor your message for a community member, an executive, or a cross‑functional partner with equal ease.
• A genuine passion for community, customer experience, and connecting people to each other and to the product.
• Comfortable operating in ambiguity and iterating quickly based on feedback and results.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele‑behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Equal Opportunity Employer

Everforth Creative Circle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.