Sr. CS Quality Assurance

Responsibilities

• Identifying, analyzing, and resolving workflow issues within customer support operations
• Documenting quality assurance activities, assessments, and findings
• Recommending corrective actions to improve employee performance
• Assisting in intervention efforts and training initiatives to ensure compliance with QA standards

Requirements

• Solid understanding of quality assurance concepts, methodologies, and tools
• Strong analytical, problem-solving, and decision-making capabilities
• Demonstrated experience in testing processes, version control, and defect management
• Proficient in both written and spoken English
• Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
• Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
• Competent computer literacy and ability to work with standard office and QA software
• Flexibility to work in a rotational schedule, including weekends or holidays as required
• Willing to work from home or at the office/business site as needed
• Bachelor’s degree or equivalent in a related field