Sr. Instructional Designer

The Senior Instructional Designer leads the design, development and continuous improvement of innovative learning solutions applying modern instructional design and agile practices. This role partners with business leaders, subject matter experts, and cross-functional teams to assess learning needs and deliver engaging, scalable programs that improve performance and support organizational goals.

The ideal candidate is a strategic thinker and learning methodologies consultant who builds strong partnerships across L&D, HR, Business units and Operations.

Key Responsibilities

Learning Strategy and Needs Analysis

• Participate in needs assessments to identify performance gaps and define learning objectives
• Consult with stakeholders to align learning solutions with business priorities
• Recommend the best delivery formats (e-learning, ILT/VILT, blended, microlearning, social learning, job aids, etc.)

Instructional Design and Development

• Design and develop high-quality learning programs using Agile, ADDIE, or other instructional design models
• Create storyboards, scripts, facilitator guides, learner guides, e-learning modules, simulations and assessments
• Apply adult learning principles, design thinking and accessibility standards to create effective experiences
• Coordinate the design of learning journey pathways and capability frameworks

Tools and Technology

• Develop digital learning assets using tools such as Articulate 360, Synthesia, Vyond, BranchTrack, Camtasia, Adobe Creative Cloud, Canva, VR eyeglasses and LMS platforms Workday and Axonify
• Translation and localization of learning products to multiple languages
• Partner with LMS administration to upload and test learning content
• Leverage AI and other emerging technology to enhance learning effectiveness

Agile and Project Management

• Manages multiple learning products simultaneously from concept to deployment using agile methodologies
• Breakdown complex learning solutions into manageable, incremental deliverables
• Scope projects, create timelines and coordinate with SMEs, stakeholders and vendors
• Collaborate with cross-functional teams in fast-paced environment, ensuring transparent communication and alignment
• Ensure deliverables meet quality, brand and compliance standards

Evaluation and Continuous Improvement

• Create measurement strategies to evaluate learning effectiveness using Kirkpatrick and ROI models
• Analyze data and learner feedback to make evidence-based improvements
• Maintain documentation and standardization across learning products

• 3-5+ years of experience in instructional design or learning experience design
• Strong portfolio demonstrating e-learning, blended solutions, and iterative/ agile design
• Advanced proficiency in authoring tools such as Articulate360, Vyond, Synthesia, visual design tools and AI
• Strong communication, project management and stakeholder management skills
• Proven experience applying adult learning theory, learning science and instructional design models

Key competencies

• Agile mindset and adaptability
• Strategic / design / user centric thinking
• Collaboration and stakeholder management
• Project Management
• Communication written and verbal
• Problem-solving
• Creativity and innovation
• Data-driven mindset
• Attention to detail

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .

Become a part of the Otis team and help us #Buildwhatsnext!