Staff Education Services Operations Specialist

Stellenbeschreibung:

Overview

In this role you will drive regional Education Services growth by shaping strategy, leading pipeline and forecast activities, and building partnerships with sales, customers, and distributors. You will own ATP development and distributor programs, ensuring delivery quality and revenue attainment. You’ll engage executives, negotiate complex agreements, and steer cross-functional teams to meet regional targets. This is a growth-facing, strategic leadership role focused on digital transformation within Emerson’s education ecosystem.

Verantwortungsbereiche

Own regional Education Services revenue, bookings, margin, utilization, and growth targets
Develop and execute a multi-year regional growth strategy aligned with corporate objectives
Drive pipeline generation and conversion to achieve KPIs
Identify new market opportunities and expansion strategies for training and certification
Lead forecast planning, quarterly reviews, and performance reporting
Proactively identify risks to target attainment and implement corrective actions
Build trusted relationships with regional Sales Leaders, Account Managers, CS teams, and BU leaders
Partner with sales on strategic opportunities and account planning for training attach and expansion revenue
Influence and enable sales to position Education Services as a core component of customer success and digital transformation
Participate in customer executive briefings, negotiations, and strategic account reviews
Develop and present business cases and value propositions to customer leadership
Own the regional distributor strategy and manage distributor relationships
Establish performance metrics and business plans with distributors
Conduct regular business reviews with distributors to drive growth and accountability
Identify underperforming relationships and implement recovery or replacement strategies
Identify, recruit, onboard, and develop Authorized Training Partners (ATPs)
Establish annual business plans and performance targets for ATPs
Monitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs
Drive ATP capability development and certification readiness
Lead contract negotiations, renewals, audits, and reviews for ATP partners
Expand the ATP network to support regional growth objectives
Build executive-level relationships with key customer stakeholders
Present proposals to leadership and decision-makers
Lead complex commercial discussions and enterprise training agreements
Act as escalation point for high-impact customer issues
Manage difficult customer situations and conflicts while protecting relationships
Influence cross-functional teams to support regional objectives
Provide market intelligence to leadership, marketing, portfolio, and content teams
Collaborate with product, marketing, and sales to align go-to-market activities
Represent Education Services in regional leadership discussions and strategic planning initiatives