Staff Product Manager

The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it.

Get a feel for our Berlin office

What you'll do

• Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces

• Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants

• Maintain and evolve the company-wide design system used by all product teams

• Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience

• Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — used and loved by merchants globally

You'll be great for this role if…

• Proven track record as a Staff-level IC or equivalent, leading multiple squads or workstreams simultaneously and driving measurable outcomes across engagement, retention, or monetisation

• Deep expertise in product discovery, prioritisation, and outcome-driven delivery, with the ability to work fluently with data — defining metrics, interpreting analysis, and using quantitative signals to inform decisions

• Strong technical fluency across platform and infrastructure-adjacent topics, comfortable going deep on build pipelines, platform architecture, and developer tooling with senior engineers

• Strong visual and UX judgement, with experience leading customer research — from discovery interviews to usability testing — and giving clear, constructive feedback to design teams

• Background in high-growth tech, fintech, or consumer app businesses, with a solid understanding of the mobile app publishing ecosystem including App Store, Play Store, and release processes

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• A corporate pension scheme where we match up to 20% of your contributions
• Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partn...

Staff Product Manager — sumup, Berlin.