Staff Researcher - Market Research

Job Summary

This is a Staff Experience Researcher role within PayPal’s EMEA Markets team, part of Global Customer Insights. You will lead market research across EMEA, with a focus on Germany, to uncover customer attitudes, competitive dynamics, and trends.

Responsibilities

• Develop clear plans and priorities to gather insights and make data‑driven decisions to meet team performance.
• Perform more‑complex analysis using highly specialized product knowledge and advanced business expertise.
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis, understanding of business needs and industry trends.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Day‑to‑Day Activities

• Design and execute strategic market research programs including launch diagnostics, conjoint analysis, concept testing, customer segmentation, and competitive intelligence studies for EMEA/Germany.
• Develop and manage large‑scale quantitative research—surveys, panels, and behavioral data integration—to generate statistically robust insights on customer attitudes, needs, and market trends.
• Translate complex datasets into clear, compelling strategic narratives that drive decision‑making at the product, regional, and executive level.
• Partner with product, strategy, and commercial leadership to align research priorities with regional business goals and shape roadmap decisions.
• Act as the EMEA subject‑matter expert in market research methodology—elevating standards, establishing best practices, and mentoring junior researchers across the team.

Qualifications

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Preferred Qualifications

• Familiarity with financial services, payments, or fintech consumer landscapes in EMEA.
• Experience managing research agencies and external vendors for large‑scale quantitative programs.
• Professional level English; German language proficiency (professional level) is a strong plus. Additional languages, such as French, Italian or Spanish, are advantageous.
• Experience presenting to VP‑level stakeholders.

What Sets This Role Apart

• Focus on market‑level strategic insights, not purely UX research, with direct influence on regional growth strategy.
• High visibility with senior stakeholders across product, commercial, and regional leadership.
• Opportunity to define and lead the quantitative research capability for EMEA within a globally influential insights organization.
• Work at the intersection of customer understanding, competitive intelligence, and business strategy.

Benefits

PayPal offers comprehensive, choice‑based programs to support physical, emotional, and financial wellbeing, including generous paid time off, healthcare coverage for you and your family, and resources to support financial security and mental health.

Diversity & Inclusion Commitment

PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities. For assistance with disabilities, contact