Staff Researcher - Market Research

Job Summary

Staff Experience Researcher within PayPal’s EMEA Markets team, part of Global Customer Insights. Lead market research across EMEA with a focus on Germany to uncover customer attitudes, competitive dynamics, and trends. Deliver data‑driven insights that inform product roadmaps, go‑to‑market decisions, and leadership priorities.

Responsibilities

• Develop clear plans and priorities to gather insights and make data‑driven decisions.
• Perform complex analysis using specialized product knowledge and advanced business expertise.
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design and implement user testing, surveys, and data analysis methodologies aligned with business needs and industry trends.
• Conduct large‑scale quantitative research (surveys, panels, behavioral data integration) to generate statistically robust insights on customer attitudes, needs, and market trends.
• Translate complex datasets into clear, compelling strategic narratives that drive decision‑making at the product, regional, and executive level.
• Partner with product, strategy, and commercial leadership to align research priorities with regional business goals and shape roadmap decisions.
• Act as the EMEA subject‑matter expert in market research methodology, elevating standards, establishing best practices, and mentoring junior researchers.
• Design and execute strategic market research programs including launch diagnostics, conjoint analysis, concept testing, customer segmentation, and competitive intelligence studies for EMEA/Germany.

Qualifications

• 5+ years relevant experience and a bachelor’s degree or equivalent combination of education and experience.
• 7+ years of experience in market research, customer insights, or a closely related field with a proven track record of delivering strategic, business‑impacting insights.
• Deep expertise in quantitative market research methodologies: concept tests, conjoint analysis, MaxDiff, discrete choice modeling, segmentation, and advanced survey design.
• Strong analytical skills, including statistical analysis, data interpretation, and integration of primary and secondary data sources (e.g., Qualtrics, SPSS, Python/R, Tableau/Power BI).
• Experience working with EMEA/Germany markets and a strong understanding of regional consumer behavior, regulatory context, and cultural nuances.
• Exceptional stakeholder management and executive communication skills, with the ability to influence cross‑functional and senior decision‑makers.
• English (professional level); German language proficiency (professional level) is a strong plus; additional languages such as French, Italian, or Spanish are desirable.
• Experience presenting to VP‑level stakeholders and managing research agencies and external vendors for large‑scale quantitative programs.
• Familiarity with financial services, payments, or fintech consumer landscapes in EMEA is preferred.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at