Store Manager

About us

Arabian Oud's long journey began in the traditional former marketplace of Riyadh, Souk al-Zal, intending to source one of the rarest scent profiles on earth, Oud, which has been a staple in Middle Eastern perfumery for centuries. Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.

Job Purpose

We are seeking an experienced Travel Retail Store Manager to lead the performance and operations of our duty‑free boutique at Munich Airport . This role is responsible for driving commercial success, ensuring operational excellence, delivering a premium customer experience, and leading a high‑performing team in a fast‑paced international travel retail environment.

The ideal candidate brings strong travel retail or airport retail experience , a proven ability to manage high‑traffic retail environments, and the leadership capability to motivate teams while maintaining the highest brand and operational standards.

Key Responsibilities

Commercial & Business Performance

• Drive store sales, turnover, and profitability in line with defined KPIs.
• Maximize revenue through effective product assortment, merchandising, upselling, and cross‑selling strategies aligned with passenger profiles.
• Monitor daily, weekly, and monthly sales performance and implement corrective action plans when needed.
• Ensure optimal stock levels, sell‑through rates, and inventory rotation within a duty‑free retail environment.
• Collaborate with Travel Retail HQ on commercial initiatives, promotions, and product launches .

Operations & Compliance

• Ensure full compliance with airport, customs, duty‑free, and security regulations.
• Oversee daily store operations including opening/closing procedures within airport operational constraints.
• Manage stock control, deliveries, shrinkage prevention, and inventory counts.
• Coordinate with airport authorities, duty‑free operators, and logistics partners.
• Maintain strict adherence to health, safety, and security standards.

Customer Experience

• Deliver a premium customer experience tailored to international travelers.
• Ensure consistent service excellence despite peak passenger traffic and flight schedules.
• Manage customer feedback, claims, and complaints in a professional and timely manner.
• Act as a brand ambassador, ensuring strong product knowledge and brand storytelling across the team.
• Recruit, onboard, train, and develop store team members.
• Build staffing schedules aligned with airport operating hours and passenger traffic patterns.
• Lead, coach, and motivate the team to achieve sales targets and service standards.
• Conduct performance reviews, set objectives, and manage disciplinary matters when required.
• Foster strong team engagement and maintain low staff turnover in a demanding shift‑based environment.

Visual Merchandising & Brand Standards

• Ensure flawless execution of visual merchandising guidelines and planograms.
• Adapt merchandising to store layout, space constraints, and passenger flow within the terminal.
• Maintain high standards of store presentation, cleanliness, and product visibility at all times.

Profile & Requirements

Experience

• Minimum 2–5 years of experience as a Store Manager in retail.
• Mandatory experience in Travel Retail or airport retail environments.
• Proven ability to manage high‑volume stores in fast‑paced locations.
• Experience working with international clientele and multicultural teams.
• Professional appearance and strong brand representation.
• Strong commercial mindset and KPI‑driven approach.
• Excellent leadership, communication, and people management skills.
• Ability to perform effectively under pressure and adapt to fluctuating passenger flows.
• Strong organizational and operational management capabilities.
• High level of autonomy, reliability, and accountability.

Languages

• Fluent English and German required.
• Additional languages are considered a plus.

Availability & Flexibility

• Full flexibility to work shift schedules, including early mornings, evenings, weekends, and holidays.
• Ability to adapt to airport operational requirements and peak travel periods.