Store Manager Trainee (m/f/x) in Fulltime in Frankfurt | 6-Month Programme

About The Role

Are you ready to take the next step in your leadership career? As a Store Manager Trainee at Sephora Frankfurt, you will embark on a structured 6‑month development programme designed to fully prepare you for the role of Store Manager. Throughout this journey, you will gain comprehensive, hands‑on experience across all key areas of store management — from People & Leadership and Commercial Performance to Client Experience and Operations.

Your Responsibilities

People

• Support the management, development, and coaching of Assistant Managers and employees, including conducting career and employee appraisals
• Recording sick notes for your own team
• Participate in the induction of new employees and the organisation of training courses
• Contribute to the implementation of floor management
• Act as a role model in the Sephora Attitude and pass on the Sephora DNA
• Actively participate in recruitment processes and recruitment strategies

Commercial Performance

• Support full responsibility for achieving monthly and annual sales targets, including year‑on‑year sales growth
• Analyse key retail figures such as IPT, AVB, Conversion Rate and Market Shares and derive sales activities to continuously increase store performance
• Identify and develop sales potential
• Ensure flawless visual merchandising standards, including the timely implementation of updates and animations
• Ensure order and cleanliness on the sales floor
• Contribute to creating and communicating recaps and reports to internal interfaces
• Support tracking and ensuring the profitability of the store

Client Experience

• Ensure excellent Sephora customer service and team focus on the customer
• Evaluate customer feedback and derive measures to improve customer service
• Ensure that we regularly surprise our customers

Operations

• Support the creation of staff schedules and daily deployment plans, including floor zoning
• Assist in the implementation of inventories to ensure optimum availability of goods
• Participate in complete goods management — from receipt and proper storage to write‑offs, returns and tester management
• Support the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Ensure the store operates according to Sephora Audit rules

Additional Tasks

• Participation in retail projects in cooperation with the Area Managers
• Foster a good relationship with our partners
• Additional tasks related to the daily business

Your KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR & number of services
• Inventory on schedule
• Sickness rate & employee turnover

Personal Skills

• Strong leadership and coaching skills
• Customer‑focused and business‑driven mindset
• Reliable, hands‑on, and solution‑oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others
• Structured work ethic

Experience & Technical Skills

• Completed studies or completed training, ideally in retail
• Minimum 2–3 years of experience as a Store or Assistant Manager in retail, preferably in the beauty sector
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands‑on mentality and presence on the floor
• Basic knowledge of SAP and Excel an advantage
• Good knowledge of English and German at native or near‑native level

Being LVMH

• Acts people‑oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Global Competencies

• Drives Results — Makes good and timely decisions with a consistent commitment to meeting stretching objectives, operating with energy and passion for the collective good
• Strategic Vision — Sees ahead to future possibilities and translates them into breakthrough strategies
• Engages & Inspires — Creates a climate where people are motivated to do their best to help the organisation achieve its objectives

Here, You Will Find

• A community in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• A culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment — from delighting clients every day to inspiring our industry at large, every action makes a difference