Strategic Partner Account Manager, DACH Market

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product‑driven, and execution‑focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast‑moving environment where trust and impact matter, you’ll feel at home here.

We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.

Partner Account Manager

As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go‑to‑market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.

Key Responsibilities

Partner Recruitment & Onboarding

• Identify, recruit, and onboard strategic Channel Partners and System Integrators aligned with company goals.
• Build effective onboarding programs and enable partners on products, value proposition, and sales processes.

Partner Relationship Management

• Develop strong relationships with partner stakeholders and serve as the main point of contact.
• Lead regular business reviews, identify growth opportunities, and drive joint action plans.

Revenue Growth & Sales Enablement

• Create and execute joint business plans to achieve revenue targets.
• Provide partner training, sales support, and resources to drive pipeline growth and successful co‑selling.
• Monitor partner performance, including pipeline, deals, and revenue impact.

Forecasting & Program Optimization

• Forecast partner revenue and provide insights on performance and market trends.
• Support the evolution of channel programs, incentives, and processes in collaboration with cross‑functional teams.

Qualifications

• Confident Communicator. Languages: Native German language, English fluent.
• At least 2‑3 years of experience, ideally in partnership development, in a competitive, data‑driven environment.
• Strong understanding of SaaS business models and an interest in technology.
• Analytical and strategic thinking abilities, KPI‑driven approach.
• Excellent communication, negotiation, and interpersonal skills.
• Bachelor’s degree in Business, Sales, Marketing, or a related field.

Why join us

Key moment to join Aircall in terms of growth and opportunities.

Our people matter, work‑life balance is important at Aircall.

Fast‑learning environment, entrepreneurial and strong team spirit.

45+ nationalities: cosmopolitan & multicultural mindset.

Competitive salary package & benefits.

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.