Student Service Specialist (m/f/d) International Campus Cologne

Join us to make education accessible for all!

Strengthen our University Administration Team - International Campus in 40 hrs/week as Student Service Specialist (m/f/d) at our Cologne campus.

This role focuses on delivering tech-enabled, student-centric services, optimizing administrative processes, and supporting international students throughout their academic journey at our innovative Cologne campus.

Responsibilities

• Serve as the primary, trusted point of contact for international students, guiding them throughout their academic lifecycle with a service-oriented and empathetic mindset.
• Manage and resolve student inquiries across digital and in-person channels, leveraging scalable support frameworks and internal knowledge bases.
• Continuously optimize administrative workflows by integrating feedback, data-driven insights, and best practices.
• Facilitate collaboration with university administration and student advisory teams to enhance the overall student experience.
• Drive student satisfaction by proactively identifying needs and translating them into effective, tech-enabled solutions.

Profile

• You bring strong intercultural competence and an international background, ideally complemented by prior international work experience.
• You have successfully completed a higher education degree, preferably in an international or globally oriented academic environment.
• You enjoy direct customer interaction and have initial experience in customer service or satisfaction-driven environments such as universities, academies, or hospitality.
• Your empathetic and solution-oriented personality allows you to easily connect with students and support them through challenges.
• You are confident using modern MS Office tools and communicate fluently in English, both written and spoken.

Benefits

• Be you at IU: We support and empower you to achieve your personal and professional goals.
• Take your knowledge to a new level: Benefit from free further training, language courses and discounted study programs. With us, there is always something new to learn.
• Make your journey sustainable: Whether it's a subsidised DeutschlandTicket to €13.45, or a Jobrad (bike leasing) offer, enjoy mobility for both work and personal activities while making an eco-friendly choice.
• Feel the difference: Be part of our Culture of Everyone. A corporate culture in which you can be yourself and which promotes diversity, embraces individuality, and values teamwork and growth.
• 33 days to rest: In addition to 30 flexible vacation days per year, we also give you additional days off on your birthday, Christmas Eve and New Year's Eve.

Actions speak louder than words: We cherish our "Culture of Everyone" and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!