Supervisor, Specialty Pharmacy Support Service

Responsibilities

• Schedule and monitor staff and day to day workflow.
• Develop employee’s skills, evaluate performance, and provide feedback.
• Oversees resolution of employee relations.
• Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees.

Certifications & Qualifications

• Certified Pharmacy Tech (CPhT)
• Bachelor’s degree or equivalent experience

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel