Support Engr Supervisor

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Lead and coordinate the daily activities of the service team
• Ensure efficient repair, calibration, and field service operations
• Monitor KPIs and implement improvement actions
• Drive high service quality and customer satisfaction
• Support technical escalations and customer inquiries

Qualifications

• Technical college degree or equivalent education
• Minimum of 3 years of experience in a service environment (repair, calibration, or field service)
• Strong understanding of service operations and quality processes
• Proven leadership and organizational skills
• Experience in customer interaction and process improvement
• Knowledge of Lean and Six Sigma methodologies

Keysight is an Equal Opportunity Employer.