T3 Operations & Support Specialist – Compute & OS

Responsibilities

• Providing T3 operational ownership for Compute & OS services: handling complex incidents, troubleshooting and RCA, and driving permanent fixes and preventive measures
• Ensuring compute/OS readiness for releases and changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
• Executing and improving standard operational procedures through automation to reduce toil and improve MTTR and stability
• Coordinating with Kubernetes, Data, Network and Storage SMEs to resolve cross-domain production issues
• Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
• Monitoring system health, performance metrics and service availability across multi-tenant environments
• Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
• Implementing monitoring and logging strategies to support audit and compliance requirements
• Performing routine security scans and remediating identified vulnerabilities

Requirements

• 5 to 10+ years in IT operations, service delivery, or platform operations
• Proven experience implementing and leading Incident, Problem, Change and Release governance in production
• Hands‑on experience with VMware 8 virtualisation
• Operating Systems: Red Hat Enterprise Linux and Ubuntu
• OS tooling: Satellite, IPA, Certificate Server
• ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
• Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
• Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
• Hands‑on experience documenting procedures and enforcing clear runbooks and playbooks
• Hands‑on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
• Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
• Fluent English and German (C1 minimum in both)