Team Lead Customer Engagement Applications (m/f/d)

Team Lead Customer Engagement Applications (m/f/d)

permanent full-time position

Germering / Germany

Your hiring partner

As theTeam Lead Customer Engagement Applications (m/f/d) , you lead this newly formed team through its establishment and beyond by building team identity, ensuring reliable delivery and operation of customer-facing services, developing team members, and acting as the primary interface to Marketing, the Commercial Applications & Integration team, and upper management. Over time, you will additionally grow into ownership of the Dynamics 365 platform as team responsibilities evolve.
Your responsibilities will include:

• You lead and mentor the team, fostering professional growth and development with clear objectives and structured feedback.
• By actively shaping the formation of the new team, you establish team identity, working agreements, and clear ownership of the customer-facing domains.
• You ensure seamless alignment between the dedicated Product Owner, developers, and operations, as well as with the Commercial Applications & Integration team, by continuously monitoring the situation.
• Over the first 12–18 months, you gradually assume ownership of D365 platform-level topics (environments, release management, governance) in a structured handover from the Commercial Applications & Integration team.
• Ensuring reliable 24/7 operation of customer-facing services, you organize the team's rotating on-call responsibilities.
• You champion the end-customer perspective by safeguarding the reliability, usability, and security of all customer-facing services (portals, self-service, identity).

What you need to succeed

• You bring proven experience in software development and in leading a development team, or you can clearly demonstrate your readiness to step into a leadership role.
• With strong knowledge of software development disciplines and how they work together, your approach is well grounded.
• Familiarity with identity and access management concepts (SSO, OpenID Connect) is a plus.
• Experience with Microsoft Dynamics 365 CE and/or the Power Platform (Power Pages) is part of your toolkit.
• When working across SaaS platforms, you understand API-based integration.
• In operating customer-facing web applications and/or portal solutions, you have experience that includes availability and incident-response aspects.
• In an agile, mostly remote environment, you thrive and bring strong passion and drive to your work.
• Beyond the technical skills, your communication and collaboration skills are excellent, and you work effectively with stakeholders at all levels.
• You are willing to embrace our company culture and values, and you enjoy working in an international, English-speaking organization.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams : You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours : You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support : After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Mental health support : With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit : Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment : DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters : DocuWare subsidizes your company pension plan!
• Lastly, and most importantly, we offer a stable job with a well established and growing company.
• Unique benefits :Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare .
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First :Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program : You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.
• For better insights, check us out on Instagram !

We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.

Decent

We are respectful, helpful and reliable when working with customer, partners and colleagues.

Dynamic

We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.

We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

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