Team Lead IT Operations & Infrastructure (m/f/d)

We are searching for a Team Lead IT Operations , to manage a team overseeing data centres, logistics hubs and colleagues.

The support team will use code over clicks as a guiding principle. Our client is currently transitioning to an automated support system as part of a cloud transformation. You will be a lead consultant in the transition from manual workflows to a more automated, Infrastructure-as-Code (IaC) driven environment.

You will need to be regularly onsite in the Leipzig region to manage the IT Support team; the position is responsible for headcount managing the T2 IT Support team.

Responsibilities

• Lead and manage the Second Level IT Support teams, acting as the key interface to Senior Management .
• Drive an automation-first mindset , ensuring standard workflows and common queries are resolved automatically before they impact productivity.
• Collaborate closely with Level 3 AIOps and Platform Engineering teams to integrate AI tools and modern automation into daily operations.
• Utilise Infrastructure-as-Code (IaC) tools to maintain and stabilise infrastructure and endpoints.
• Orchestrate a diverse fleet of Windows, Apple, and Android devices using modern mobile device management (MDM) solutions.
• Oversee network stability across LAN, WAN, and Cisco systems, ensuring robust connectivity for all office and logistics sites.
• Manage performance through SLA and KPI tracking , using data to continuously improve service quality and team efficiency.

Requirements

• Proven experience in a leadership role within IT Support or a strong readiness to take the next step into disciplinary management .
• A technical degree or equivalent vocational training in IT with a deep understanding of modern infrastructure (servers, networks, and clients).
• Advanced proficiency in scripting with PowerShell and Bash to accelerate and automate routine tasks.
• Practical experience with MDM solutions and IaC tools such as Terraform .
• A background or strong interest in software development , enabling you to navigate and improve complex digital systems.
• Excellent communication skills , with the ability to translate technical requirements between end-users and expert engineering teams.
• Fluency in both German and English.
• Eligibility and residency in Germany.

Benefits

• Work with a state-of-the-art tech stack where innovation is prioritised over legacy processes.
• Flexible working hours, onsite Leipzig area with occasional home office available.
• 30 days of annual leave plus additional special leave days.
• Comprehensive corporate benefits including staff discounts.
• Annual salary and benefits package is available.