Team Leader (f/m/x) Digital Workplace (EMEA)

As a Team Leader Digital Workplace (EMEA) (f/m/x), you will lead a team of 8 to 10 specialists across EMEA and drive its transformation into a proactive, business focused function. Combining people leadership with technical expertise and service ownership, you will shape the digital workplace experience and maximize the value of our Microsoft 365 ecosystem. Your key responsibilities include:

• Team Leadership: Lead, coach, and develop your team, establishing clear responsibilities and fostering a culture of accountability, ownership, and continuous improvement.
• Service Portfolio: Own the Digital Workplace portfolio and roadmap across Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Intune, Autopilot, endpoint management, software deployment, and patch management. Define service catalogues, SLAs, and KPIs to ensure clear ownership and measurable service quality.
• Business Partnership: Act as a trusted advisor for Digital Workplace topics across EMEA, engage senior stakeholders, represent the team in steering committees, and align priorities and roadmaps with business needs.
• Technical Excellence: Guide architecture and technology decisions while ensuring security, governance, and compliance. Drive the adoption of Copilot and automation to improve productivity and user experience.
• Service Improvement: Strengthen ITSM practices across incident, problem, change, and service request management, moving from reactive support towards proactive service delivery, self service, and continuous improvement.
• Project Delivery: Oversee projects from initiation to completion, managing scope, timelines, risks, and resources while balancing daily operations with strategic initiatives.

Profile description:

You are an experienced IT leader who combines strategic thinking with sound technical judgment and a strong business mindset? You know how to empower people, drive change, and translate technology into measurable business value? Then you could be exactly the right fit for this opportunity. Ideally, you bring the following qualifications and strengths:

• A degree in IT or equivalent professional experience.
• At least 5 years of IT leadership experience, including direct people management and proven experience developing teams and driving transformation.
• Strong knowledge of Microsoft 365 and modern workplace technologies, including Teams, Exchange Online, SharePoint, OneDrive, Power Platform, Intune, Autopilot, and Microsoft Entra ID.
• Solid knowledge of ITSM and ITIL principles, ideally supported by an ITIL 4 Foundation certification or higher, and experience managing service catalogues, SLAs, and KPIs.
• Proven ability to build strong relationships with senior stakeholders, influence decisions, and translate business needs into effective technology solutions.
• Experience managing multiple projects and priorities in an international or multi site environment, combined with strong analytical and problem solving skills.
• Excellent English skills, written and spoken. German language skills are a strong advantage.

The position is based in Hamburg. Regular on site presence at our Hamburg location required.

We offer:

• Culture & cooperation: An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after-work events for internal networking.
• Work-life balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave.
• Additional benefits: Attractive compensation package including Christmas and vacation pay, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen.
• Health & wellbeing: Subsidized EGYM Wellpass with access to 13,500 studios, plus in-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, and general health management.
• Mobility: Subsidy for the public transport „Deutschlandticket", free parking, bike leasing via JobRad.
• Social Responsibility: Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources.