Teamlead HR Operations (f/m/x)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

In our headquarters in Dortmund we are looking for you as xxx

TASKS WITH IMPACT

• As Team Lead HR Operations Sales, you are responsible for the entire operational HR support of our stores in Germany and lead a team of more than 10 HR Operations employees with a clear focus on stability, quality, and execution
• Disciplinary and functional leadership of a >10-person HR Operations team, including prioritization, capacity planning, and performance management
• Ensuring stable, timely, and high-quality execution of all operational HR processes for our stores in Germany
• Overall functional responsibility for managing payroll in close collaboration with the external payroll provider, including escalation management, clarification of complex issues, and ensuring data quality
• Responsibility for the legally compliant preparation and administration of all HR documents throughout the employee life cycle
• Operational implementation and sustainable embedding of HR Operations transformation projects within the team (e.g., process standardization, digitalization, harmonization)
• Close collaboration with HR Business Partners, Area Managers, and retail leaders – including in challenging operational situations
• Professional handling of works council matters in the retail context
• Active identification of process gaps and consistent implementation of improvement measures
• Creation and use of HR KPIs for operational management

YOUR SKILLS

We take a competency-based and fair approach to recruiting, that´s why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success.

Alongside these competencies, we’re looking for the following skills:

• Several years of experience in an HR Operations environment with clear payroll responsibility
• Proven leadership experience, ideally with responsibility for teams of more than 8–10 employees
• Solid experience in managing an external payroll provider
• Several years of retail experience with a strong understanding of store structures and operational dynamics
• Experience working with works councils in a retail environment
• Very good knowledge of labor law
• Strong execution skills, decision-making ability, and resilience
• Structured, pragmatic way of working with clear prioritization skills
• Confident presence in complex stakeholder environments

YOUR BENEFITS