Technical Account Manager (EMEA)

Requirements

• 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
• Experience with handling API integrations
• Proven experience with SaaS based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making
• Fluency in English required; German strongly preferred (other languages are a plus)

What the job involves

• Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients
• You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem
• As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams
• You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction
• In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers
• Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC
• We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis
• Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey
• Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company
• Our team is defined by our commitment to mutual support and our dedication to deep problem-solving
• These qualities are essential in future teammates in order for us to continue building on our strengths
• This is a hybrid, full-time role, based in Berlin, Germany
• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes
• Work with Support on escalated tickets