Technical Account Manager – Enterprise Customer Success

Responsibilities

• Act as the primary technical point of contact for strategic enterprise customers.
• Define and execute technical success plans and service delivery strategies.
• Identify, assess, and mitigate technical, architectural, and operational risks.
• Lead governance, alignment, and communication across customer and internal stakeholders.
• Conduct regular executive-level service reviews and performance discussions.
• Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services.
• Support complex, multi-stream delivery environments within a matrix organization.
• Provide architectural guidance for large-scale enterprise platform implementations.
• Drive adoption, scalability, performance, and operational excellence of customer solutions.
• Gather customer insights and feed them into internal improvement and product cycles.
• Ensure alignment between technical execution and business outcomes across engagements.

Requirements

• Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Several years of experience in a senior customer‑facing technical role (e.g., Technical Account Manager, Solution Architect, Customer Success, Technical Consulting).
• Strong background in enterprise software, SaaS, or complex digital platform environments.
• Experience working with large-scale, distributed technology ecosystems.
• Proven ability to engage and influence executive stakeholders (VP and C-level).
• Excellent communication, presentation, and facilitation skills.
• Strong analytical and problem‑solving skills in complex environments.
• Ability to operate effectively in highly matrixed organizations.
• Experience with digital platforms involving analytics, content, data, or marketing technologies is a plus.
• Strong understanding of system integration, scalability, and architecture principles.