Technical Account Manager

Job Summary

We are seeking a dynamic and results‑driven Technical Account Manager to join our team in Munich. This role will focus on accelerating the growth of NetSfere Enterprise services directly and indirectly via sales partners in the DACH region.

Responsibilities

• Provide technical sales support and act as a technical contact for Infinite Convergence products and solutions to our European customers.
• Manage existing key accounts both technically and commercially.
• Manage implementations for new customers on complex projects.
• Develop and propose technical solutions together with sales managers and customers.
• Conduct solutions workshops or training with potential or existing customers.
• Articulate product features and differentiated offerings to audiences ranging from CxOs to engineers.
• Work closely with Product Management to understand and help develop the product roadmap based on customer use‑case requirements.
• Provide technical updates to regional Sales Teams to keep members up‑to‑date with the latest product developments and market trends.
• Assist Marketing with competitive analyses, trade shows, case studies, demo scripts, demo videos, and white papers.

Qualifications

• At least 2 years of customer‑facing engineering experience in the ICT industry.
• Business fluent in English and German; other languages are a plus.
• Willingness to travel within Europe and annually to our headquarters in Chicago.
• Proactive, can‑do attitude with an entrepreneurial spirit.
• Team‑player who enjoys working in a small team.

Benefits

• A market‑rate salary.
• Office located directly at Viktualienmarkt in the center of Munich.
• Work in a small team that values work‑life balance.
• Annual visit to the team in Chicago.
• Annual team events, including Oktoberfest and other gatherings.