Technical Adoption Specialist - Forma / APS

Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes.

Responsibilities

• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows.
• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
• Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best‑practice sharing.
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology.
• Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.

Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years' experience in related field.
• Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks.
• Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows.
• Understanding of HTTP methods, ability to construct and send HTTP requests to APIs and ability to handle JSON responses returned by APIs.
• Able to manage several projects at a time, setting the right priorities.
• Proven ability to be agile and learn quickly in a fast‑paced environment.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience.

Preferred Qualifications

• Technical consulting experience and/or technical project delivery experience with large, demandingcustomers.
• Experience supporting automation in an enterprise environment or working directly with enterprise clients.
• Experience with Autodesk Platform Services.
• Experience scripting using VB, PowerShell, .NET, Python, C, or C++.
• Experience with low code / no code environments (e.g. Workato or PowerAutomate).
• Enthusiasm and passion for technology and innovation.
• Demonstrated ability to build and maintain strong relationships at all levels.
• Excellent team player, enjoying supporting and interacting with other members of a global team.

The Ideal Candidate

• Courage: The passionate self‑belief and trust necessary to be bold and brave in one’s actions to enable controlled risk‑taking which allows positions to be challenged, thereby delivering strong results.
• Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes.
• Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome.
• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes.
• Solving system‑wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross‑geo collaboration and communication to develop a shared vision enabling faster time‑to‑value adoption.