Technical Consultant – CSM/ FSM/ SPM/ SOM Solutions ServiceNow (m/w/d)

Location: Remote in Germany, preferred in Leipzig, or near Leipzig. We also consider remote work from any country in Europe

Scope: Full-time

Languages : German (B2+) and English (C1)

Start: Immediately / flexible

Willingness to travel: low; only for team offsites

Who We Are & What Makes Us Special

Pulse & Patterns is a Germany-based ServiceNow and Anthropic Claude consulting and implementation partner helping organizations transform commercial, customer, and project operations.

We combine deep ServiceNow expertise with business strategy, process transformation, data, and AI to solve complex operational challenges and create measurable value. From advisory and discovery through implementation and managed services, our senior practitioners work alongside clients from strategy to execution.

We’ve been on the market for just over a year, and we’ve grown fast. More clients, more colleagues, more countries. Now we’re growing the team to match. This isn’t a seat in a finished org chart. It’s a chance to help shape a company that’s still being built, alongside the people building it.

Our approach

We're "born-AI". Our own consultants work with the same AI-powered tools we build for clients, so delivery is faster and sharper from day one. We pair specialist expertise with a human approach, because technology alone doesn't create value, but the way people work with it does. We'd rather do fewer projects brilliantly than many projects adequately. Long-term client satisfaction matters more to us than short-term growth.

Who we're looking for

We're not looking for people who want to land softly into a built, comfortable nest. We're looking for people who are hands-on, and want to build something that lasts. Shape the processes, shape the team, shape what Pulse & Patterns becomes next.

If a finished playbook sounds more comfortable than a blank page, this probably isn't the right fit. If a blank page sounds like a great opportunity, we should talk!

Our vision

Pulse & Patterns was founded to do things differently: make decisions quickly, stay true to our values, and give people a real say in what we build.

We work remotely and care far more about what you achieve than where you do it.

From day one, you’ll take on real responsibility. We’ll ask for your ideas, expect you to contribute, and treat you fairly. Ultimately, we’re building something together: a company that lasts, where people have room to grow, do work they’re proud of, and genuinely enjoy being part of the team.

The Role

As a Technical Consultant, you work directly on the implementation of ServiceNow CRM solutions, with a focus on Customer Service Management (CSM), Field Service Management (FSM), or Sales and Order Management (SOM). In close collaboration with experienced colleagues, you configure and implement solutions directly on the platform, capture customer requirements, and translate them into technical solution approaches. You work close to the customer, close to the team, and close to real results.

Analysis & Solution Design:

You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution approaches.

Grow & Contribute:

You actively engage with the team, share your knowledge, learn from more experienced colleagues, and continuously develop yourself, professionally and personally.

What You Should Bring

• At least 3 years of experience configuring and implementing ServiceNow or comparable CRM platforms (e.g. Salesforce).
• Some project experience in a consulting environment would be an advantage — it will help you grow into taking ownership of project delivery with us.
• Hands-on experience in at least one of the areas CSM, FSM, SPM or SOM would be desirable.
• Experience integrating AI tools or automation into workflows.
• Ability to capture, structure, and translate requirements into technical solutions.
• Excellent English, written and spoken (C1 level), and fluent German skills at least at B1 level
• Willingness to travel for customer appointments and team events.
• Self-motivation and a genuine drive to move things forward in a small team.
• Certified System Administrator (CSA)
• Certified Implementation Specialist – CSM, FSM

What You Can Expect from Us

• Creative Freedom & Career with Perspective – Real Impact. You help build our ServiceNow business from the ground up – from strategy to team
• Innovative Environment – Short decision-making paths, dynamic growth, close collaboration with the founders
• Personal & Professional Development – A steep learning curve with a dedicated training budget to strengthen your individual skills. We ensure that our consultants regularly obtain the most relevant ServiceNow and other tool certifications.
• Flexible Work – Flexible working hours, whether remote or from a shared office space – because we respect you and your personal life
• Real Culture – We meet at regular team offsites to be productive and have fun together

We are looking for people who want to bring their energy, knowledge, and creativity to the table. People who don't shy away from responsibility, but embrace it. People who are at home in a consulting environment, or want to be, and who enjoy shaping Pulse & Patterns together with us.

We look forward to hearing from you!