Technical Customer Success Manager – Enterprise AI, SaaS Platform

Responsibilities

• Customer onboarding and implementation of Neuron7 AI solutions
• Integration of CRM and service management platforms with Neuron7 products
• Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
• AI solution deployment, configuration, testing, and adoption
• Customer workshops and technical solution reviews
• Definition and measurement of ROI, business outcomes, and adoption KPIs
• AI‑powered service transformation initiatives for customer service and field service teams
• Executive stakeholder management and customer success planning
• Contract renewals, expansion opportunities, and cross‑functional collaboration with sales teams
• Product feedback and enhancement recommendations based on customer requirements
• Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

Requirements

• 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
• Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
• Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
• Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
• Experience managing enterprise software implementations and cross‑functional programs
• Ability to engage both technical and business stakeholders
• Strong analytical and data‑driven decision‑making skills
• Experience managing globally distributed teams and customer programs
• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

Hard Skills

• AI solutions
• CRM integration
• service management platforms
• data onboarding
• enterprise integrations
• AI deployment
• configuration
• testing
• NLP
• enterprise software implementations

Soft Skills

• customer success planning
• stakeholder management
• cross‑functional collaboration
• analytical skills
• data‑driven decision‑making
• engagement with technical stakeholders
• engagement with business stakeholders

Industry Keywords

• Customer Success
• Solutions Engineering
• Technical Account Management
• Professional Services
• Field Service
• Customer Service
• Contact Center
• Service Operations
• AI/ML concepts
• business outcomes

Tools & Technologies

• Neuron7
• AI‑powered service transformation
• Agentic AI
• Resolution Intelligence
• enterprise SaaS products