Technical Delegate / Flying Doctor

About us
Technical Delegate / Flying Doctor (m/f/d)
Field-based | Stuttgart, Bamberg, Kaiserslautern | Full-time | Hybrid
We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You'll be the escalation point when others can't fix it — helping reduce downtime and deliver first-time-right repairs.

Tasks

What you'll do

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

Profile

What you bring

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge
• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in German/English required (written and spoken)

We offer

What we offer

• Hybrid working (field + home office)
• 31 days paid time off
• Pension, health & wellness programs
• Urban Sports Club subsidy
• Development opportunities
• Company car+fuel card
• Laptop
• Mobile phone
• Great opportunities for future development internal within MSX International

Additional contact details

About MSX

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.