Technical Product Manager Berlin

About the role

Synthflow AI is an enterprise AI agent platform that unifies client operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work. Over 20M hours of operations automated, 60% more calls answered vs. non-AI operators, 150M interactions handled, 99.99% uptime. Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

As Synthflow continues to scale, so does the complexity of how we build products. We’re looking for a Technical Product Manager to help create the operating system behind our Product organization. This is an execution-first role for someone who enjoys bringing structure to fast-moving environments. You’ll work across Product, Engineering, Customer Success, Professional Services, and GTM to ensure our teams have the processes, insights, and operational foundations they need to ship quickly and reliably. You’ll own product operations, analytics, documentation and product discovery, freeing up senior product leadership to focus on long-term strategy while giving you the opportunity to grow into broader Product Management ownership over time.

If you’re technically curious, highly organized, customer-focused, and excited by AI, this is a unique opportunity to help shape how one of Europe’s fastest-growing AI companies builds products.

What you’ll do

• Partner with Engineering, Customer Success, GTM, and Professional Services to coordinate feature delivery, releases, and cross-functional initiatives.
• Build and maintain product analytics, dashboards, and reporting using tools like PostHog to measure adoption, quality, and business impact.
• Gather and synthesize customer feedback from calls, support, and internal teams to support product discovery and prioritization.
• Write clear product requirements, release notes, and internal documentation that enable teams to execute efficiently.
• Use AI tools and automation to improve product workflows, reduce manual work, and help the team move faster.

What we’re looking for

• 2-5 years of experience in Product Operations, Technical Product Management, Product Management, Technical Program Management, Solutions Engineering, or a similar cross-functional role.
• Strong operational instincts; you enjoy bringing structure to ambiguity and keeping multiple stakeholders aligned and accountable.
• Technically comfortable, with experience working alongside engineers and familiarity with APIs, product analytics, and technical tooling.
• Bonus if you’ve worked with SQL or Python.
• Customer-oriented, with the ability to translate customer feedback into clear product requirements and actionable insights.
• Excellent written communication and documentation skills, with a high bar for organization and attention to detail.
• AI-native and excited to use tools like Cursor, Claude Code, and ChatGPT to improve how you and your team work.

What you’ll work with

• Product: Linear, Notion, Productboard
• Analytics: PostHog, SQL dashboards
• Engineering: APIs, GitHub, release workflows
• AI: Cursor, Claude Code, ChatGPT
• Collaboration: Slack, Google Workspace

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.