Technical Sales & Support Specialist

Founded in 1946 we have grown to become a global specialty chemicals company that is a leading manufacturer of protective materials for high-reliability applications across diverse market sectors.

Today we employ nearly 800 people and continue to grow and strengthen our business by employing a related diversification strategy that combines organic growth initiatives with strategic acquisitions.

Based in Westwood, Massachusetts, USA we operate manufacturing facilities in the United States, Europe, and Asia and continue to invest in our capabilities in order to deliver value to our global customer base demands.

Role Overview

The Technical Sales & Support Specialist provides advanced technical and sales support for conformal coatings and related products across the EMEIA region. Reporting to regional leadership, this role serves as a key technical resource for customers and distributors, supporting product application, trials, training, and commercial growth through deep application expertise and customer engagement.

Key Responsibilities

Technical Sales Support & Customer Engagement

• Provide expert technical support to direct customers and distributors for conformal coatings, potting, encapsulants, thermal management products, and adhesives.
• Support sales initiatives through technical consultation, customer visits, and on‑site application support.
• Conduct coating trials and demonstrations using automated application equipment (Nordson, TTnS, PVA).

Distributor & Territory Management

• Manage assigned distributors across the EMEIA region, supporting both technical and commercial objectives.
• Identify growth opportunities and support initiatives to expand market share.

Cross-Functional Collaboration & Product Support

• Collaborate with laboratory, R&D, quality, and commercial teams to resolve customer application issues and quality complaints.
• Support new product introductions and provide field feedback to inform product development.

Training, Documentation & Thought Leadership

• Develop and deliver technical presentations, training materials, and media for customers, distributors, and internal teams via the HumiSeal Coating Academy.
• Author technical articles, white papers, and blogs in support of marketing and brand positioning.
• Maintain CRM records and provide visit and application reports to regional management.

Qualifications

• Degree‑level education in organic chemistry, electronics, or a related technical discipline.
• Minimum 2 years of experience in the coatings or specialty chemicals industry.
• Strong knowledge of SMT electronics production and polymer‑based coatings and adhesives.
• Ability to travel as required.
• Preferred: French or German language capability.