Technical Service Engineer – Automation & Systems (m/f/d)

In this role you take technical ownership of customer installations from setup to steady operation, collaborating with international teams to implement automated equipment. You will support commissioning, diagnose root causes, and guide customers on using complex systems. The position blends hardware, software, and engineering skills in a fast-moving, international environment. You will influence technology deployments and continuously improve solutions for global customers.

• technically challenging role with a high level of ownership
• exposure to advanced automation and integrated technology solutions
• international collaboration with engineering and product specialists
• opportunity to influence successful implementation of new technologies
• broad technical responsibility beyond traditional service
• short communication channels and opportunity to contribute ideas","development opportunities in a growing international environment

• Take technical ownership of customer installations from initial setup through operation
• Support commissioning of sophisticated automated equipment and integrated technology
• Act as technical contact for customers and provide hands-on support for complex issues
• Analyse system performance, identify root causes, coordinate sustainable solutions
• Work across mechanical, electrical and software topics in an automated environment
• Collaborate with international engineering and product teams to resolve challenges and improve solutions
• Support customers with technical guidance and training
• Coordinate technical requirements between customers, internal specialists and international stakeholders
• Contribute to integration projects and deployment of new technologies at customer sites
• Document technical issues, solutions and improvement opportunities

• Degree in automation, electrical engineering, mechatronics, robotics, software engineering or another relevant technical discipline
• Professional experience in a technical customer-facing role (field service, technical support, application engineering, commissioning or systems engineering)
• Strong understanding of complex automated equipment and hardware-software interaction
• Confident troubleshooting skills and a structured, solution-oriented approach
• Experience with programming, system interfaces or software-based environments is advantageous
• Able to work independently in an international, fast-moving setting
• Strong communication skills and a hands-on mindset
• Very good English skills essential; Chinese language skills advantageous
• Willingness to travel and support customers on site

• Strong communication skills
• Hands-on mentality
• Structured, solution-oriented approach
• Independent working in international environments
• Understanding of complex automated equipment and hardware-software interaction
• Programming, system interfaces or software-based environments advantageous