Technical Service Manager (TSM) – SAP Migration Programs

We are currently looking for an experienced Technical Service Manager to support a major SAP transformation and migration program in Germany.

Key Responsibilities

• Lead migration readiness and operational planning activities
• Coordinate SAP migration, cutover, go-live, and hypercare activities
• Manage technical risks, dependencies, incidents, and escalations
• Drive service transition from project phase into steady-state operations
• Govern Incident, Problem, Change, SLA, and service improvement processes
• Coordinate SAP, Basis, cloud, infrastructure, security, and application teams
• Lead customer-facing governance and executive/operational service reviews
• Ensure monitoring, backup, DR, security, and operational readiness before go-live

Required Experience

• 8–15 years of relevant SAP experience
• Strong SAP Basis / technical infrastructure background
• Experience with SAP ECC and SAP S/4HANA
• Strong exposure to SAP migration/transformation programs
• Cutover, go-live, hypercare, and operational transition experience
• Good understanding of SAP HANA, Solution Manager, Cloud ALM, RISE/ECS
• Experience with AWS, Azure, or GCP environments
• Strong ITIL / Incident / Problem / Change Management knowledge
• Experience managing customer stakeholders, vendors, SLAs, and escalations
• Excellent German communication skills, ideally B2/C1+
• Strong English communication skills

Preferred Certifications

Preferred Certifications: ITIL, SAP, AWS/Azure/GCP, PMP, PRINCE2, Agile

Location: Germany

Engagement: Contract / Project-based

Working Model: Onsite / Hybrid / Remote depending on project requirements