Technical Software Product Manager, Customer Identity and Access Management (m/f/d)

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a highly skilled and technically fluent Technical Software Product Manager to drive the evolution of our Customer Identity and Access Management (CIAM) platform.

This platform is the entry gate to our customer-facing digital SaaS ecosystem, enabling secure, seamless, and scalable user experiences across digital touchpoints. Operating within an agile delivery organization, you will work at the intersection of business, technology, user experience, security and compliance and build consumable delivery roadmaps incorporating commercial demand, internal stakeholder needs, functional and non‑functional requirements and architectural enablers to evolve a sustainable, globally available, high‑quality identity management solution.

If you are passionate about user credential systems and access control management and have a track record of success in Software product management, we want to hear from you.

What you will do

• Co‑create a (technical) product vision with commercial product management and establish and maintain a delivery roadmap for the CIAM platform
• Translate business needs and regulatory requirements into clear product features and technical requirements
• Collaborate with stakeholders across engineering, architecture, security, marketing, and business units to align priorities
• Manage the product backlog in alignment with agile delivery principles (DoR, DoD, slicing, estimates, velocity) and provide outlook on delivery capabilities
• Work closely with Product Owners, Architects and Engineering Teams to ensure successful delivery
• Drive customer‑centric solutions, ensuring secure and frictionless authentication, authorization, and user lifecycle management
• Monitor product performance, usage metrics, and customer feedback to inform continuous improvement
• Ensure compliance with local data privacy regulations (e.g., GDPR) and security best practices for a global solution
• Act as a subject matter expert for identity standards (OAuth2, OpenID Connect, SAML, etc.)

What you bring

• University degree in Computer Science, Engineering or comparable
• Proven experience as a Product Manager or Technical Product Manager in a SaaS or digital product environment
• Strong understanding of Identity & Access Management (IAM/CIAM) concepts and technologies
• Experience working in scaled agile environments (e.g., SAFe)
• Solid technical background with the ability to engage deeply with engineering teams
• Familiarity with API‑driven architectures, microservices, and cloud platforms
• Experience with authentication flows, identity federation, and user management systems
• Strong analytical, problem‑solving, and decision‑making skills
• Excellent communication and stakeholder management abilities

Nice to Have

• Experience with CIAM platforms (e.g., Auth0, Okta, MS Entra ID, MS Azure AD B2C)
• Knowledge of cybersecurity and data privacy principles and risk management
• Experience in digital ecosystems or high‑scale consumer platforms

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal‑opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.