Technical Solution Specialist, Windows Management SME

Responsibilities

• Serve as the technical authority and escalation point for complex Windows endpoint management and Microsoft ecosystem integrations.
• Troubleshoot advanced Windows 10/11 and Windows Server issues, including device enrollment, authentication, policy enforcement, patching and update strategies, compliance, application deployment, and OS lifecycle management.
• Develop and troubleshoot PowerShell automation for endpoint configuration, software deployment, remediation, reporting, and operational efficiency.
• Assist customers with migration and coexistence strategies involving Microsoft Intune, MECM/SCCM, Group Policy, and other endpoint management platforms.
• Act as a trusted technical advisor to customers, helping them design, implement, integrate, adopt, and operationalize the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows endpoint strategy to improve security, user experience, operational efficiency, and device compliance.
• Provide expertise on Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, hybrid identity, and modern authentication technologies, and support integrations between Omnissa Workspace ONE and Microsoft platforms.
• Assist customers in integrating and troubleshooting Windows security technologies including BitLocker, Microsoft Defender for Endpoint, Windows Firewall, Credential Guard, Windows Hello for Business, and security baselines.
• Drive technical enablement across Omnissa by creating high‑quality technical content, including blogs, best‑practice guides, solution patterns, and training materials focused on Windows management and Microsoft ecosystem integrations.
• Engage with customers and the technical community through forums and community channels, providing expert guidance, troubleshooting insights, and adoption best practices for complex Windows and endpoint management scenarios.
• Enable internal field and customer‑facing teams through structured knowledge sharing, Slack‑based support, and technical enablement sessions to accelerate adoption of Omnissa Windows, security, and automation capabilities.
• Partner with Customer Success and Sales Engineering to drive customer adoption of strategic Omnissa capabilities, identify platform expansion opportunities, and demonstrate business value through modern Windows management and automation practices.
• Partner with Engineering and Product teams to improve Windows management, automation, security, and update management capabilities.

Qualifications

• 5+ years of experience in Windows endpoint management, Windows administration, endpoint engineering, or enterprise IT infrastructure.
• Strong expertise managing Windows 10 and Windows 11 devices in enterprise environments.
• Hands‑on experience administering Windows Server environments.
• Advanced PowerShell scripting and automation experience for endpoint management, reporting, remediation, and operational workflows.
• Deep knowledge of Microsoft Entra ID, Active Directory, Group Policy, and hybrid identity architectures.
• Strong understanding of enterprise Windows security controls including BitLocker, Microsoft Defender, Conditional Access, Windows Security Baselines, Windows Firewall, and endpoint compliance frameworks.
• Ability to analyze logs, diagnostic data, event logs, authentication traces, and endpoint telemetry to resolve complex customer issues.
• Excellent written and verbal communication skills with the ability to explain technical topics clearly to varied audiences.
• A customer‑first mindset with a passion for secure design and problem‑solving.

Preferred Qualifications

• Hands‑on experience with Omnissa Workspace ONE UEM.
• Experience with Microsoft Intune, MECM/SCCM, or other Unified Endpoint Management platforms.
• Knowledge of Microsoft Defender for Endpoint, Defender XDR, Endpoint Privilege Management, and Zero Trust security architectures.
• Experience implementing Windows security hardening, CIS benchmarks, security baselines, and compliance frameworks.
• Familiarity with enterprise PKI, certificate lifecycle management, smart cards, and Windows Hello for Business.
• Experience supporting virtual desktop environments including Windows 365, Azure Virtual Desktop, or Horizon.
• Knowledge of Tanium, Ivanti, ManageEngine, BigFix, or other endpoint management competitors.

Core Competencies

Demonstrates extensive expertise in Windows Endpoint Management, including advanced PowerShell automation, Microsoft Entra ID, and Active Directory integrations. Proven ability to enhance security, operational efficiency, and compliance through strategic endpoint management practices.