Technical Support Engineer 1 (Mexico City)

We are Datadog’s in‑house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi‑channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
• Reproduce technical issues and dive into Datadog’s 600+ integrations.
• Become demo certified and lead a product demo to customers.
• Participate in product conversations with internal teams based on feedback from client interactions.
• Train as a highly knowledgeable specialist in one or more Datadog product area(s).
• Work from a Datadog office 3 – 5 days per week.

Who You Are:

• A Computer Science / Engineering major and/or Bootcamp graduate.
• Active contribution to open‑source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.).
• Self‑motivated, detail‑attentive, and have a desire for continuous learning.
• A critical thinker who defaults to a client‑centric approach.
• An effective written and verbal communicator.
• A tinkerer with some programming experience and a basic knowledge of Linux.
• Able to work a rotating schedule that requires weekend availability.

Benefits and Growth:

Best‑in‑breed onboarding

Generous global benefits

Intra‑departmental mentor and buddy program for in‑house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national orig