Technical Support Engineer 2 (Mexico City)

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring existing customers are happy and successful.

What You’ll Do

• Engage with customers via multiple channels (ticketing system, live chat, and screen‑sharing tools) to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
• Reproduce technical issues and dive into Datadog’s 600+ integrations.
• Participate in product conversations with internal teams based on feedback from client interactions.
• Train as a highly knowledgeable specialist in one or more Datadog product area(s).
• Work from a Datadog office 3–5 days per week.

Who You Are

• Experienced in multi‑channel technical support at a SaaS company (2+ years of related experience).
• Experienced using Zendesk, Jira, Confluence, or similar software.
• Engineer with previous technical troubleshooting and/or programming experience.
• Self‑motivated, detail‑attentive, and a desire for continuous learning.
• Critical thinker who defaults to a client‑centric approach.
• Effective written and verbal communicator.
• Tinkerer with some programming experience and basic knowledge of Linux.
• Able to work a rotating schedule that requires weekend availability.
• Fluent in English and Spanish.

Benefits and Growth

• Best‑in‑breed onboarding.
• Generous global benefits.
• Intra‑departmental mentor and buddy program for in‑house networking.
• New‑hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture, ability to join Community Guilds and Inclusion Talks.
• Benefits may vary based on country of employment and nature of employment with Datadog.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity.