Technical Support Engineer – 3D Printing

Compensation: Indicative monthly salary starting at €3,600–€3,700 for entry-level candidates; higher compensation may be considered for qualified candidates, subject to final confirmation

About the Role

We are looking for a technically minded and customer-oriented Technical Support Engineer to provide technical assistance for 3D printing products.

This is a customer-facing technical support role , rather than a product development or R&D position. You will help users troubleshoot product issues through phone, live chat, and online ticketing channels.

The role is suitable for recent graduates with a relevant engineering background, practical technical skills, and an interest in 3D printing.

Key Responsibilities

• Provide technical support to customers through phone, live chat, and online ticketing systems.
• Troubleshoot product usage issues and help customers identify potential causes of technical problems.
• Guide customers through product setup, operation, maintenance, and basic troubleshooting procedures.
• Analyze technical issues and document troubleshooting steps and resolutions.
• Escalate complex or recurring issues to relevant technical teams.
• Work with internal teams to improve support processes and customer experience.
• Continuously build product knowledge and stay updated on product features and technical developments.

Qualifications

• Bachelor’s degree or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or a related technical field.
• German proficiency at B2 level or above , with the ability to explain technical information clearly to customers.
• Strong analytical and troubleshooting skills.
• Practical understanding of mechanical structures, electromechanical systems, or related technical concepts.
• Experience or familiarity with 3D printing / additive manufacturing is a plus.
• Recent graduates are welcome to apply.
• Professional experience with 3D printers or additive manufacturing equipment.
• University projects, laboratory work, or graduation projects involving 3D printing.
• Personal experience operating, calibrating, maintaining, or troubleshooting a 3D printer.
• Demonstrated technical interest in 3D printing, supported by relevant hands‑on experience or projects.

What We Offer

• The opportunity to develop product and technical support expertise in the 3D printing field.
• Exposure to a range of consumer and professional 3D printing products.
• Opportunities to deepen technical knowledge as products and support scenarios evolve.
• Potential career development into senior support, team coordination, or specialized technical support roles, depending on business needs and individual performance.

This position involves regular customer communication and computer-based support work, including phone calls, live chat, and ticket handling. Candidates should be comfortable with a customer-facing role that includes recurring support scenarios and structured case follow-up.