Technical Support Engineer- Building Automation Systems

Principal Responsibilities

Provide technicalexpertiseto troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Essential Functions

• Provide technical support for theALFOBranch Offices on an as needed basis.

• Participate in large project reviews and pre-bid reviews on an as needed basis for review ofrequiredcapabilities,timeestimates,design requirements,etc.

• Identifyall technical risks andassistlocal site team members in risk mitigation planning.

• Assistin projectcommissioningplanningfor complex projects to support local project teams as required.

• Provide integrationandMaster System Integrator (MSI)specificsupport for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.

• Develop orassistinthedevelopmentofsustainableofferingsthatcomplementWebCTRLbuilding automation systemsandprovide value tocustomers.

• Participate in the creationand updatingof the trainingcontent forField Engineers.

• AssistfacilitatingField Engineerboot camps for in the field training of newField Engineers

• Create andmaintainstandard work instructionsin accordance withthe Operations Manual guidance.

• Provide local trainingand guidancethatis aligned withALFOstandard workand bestpractices.

• Assistin the interview process for the hiring ofField Engineer SupervisorsandField Engineersas requested.

• Assistlocal management in mentoringField Engineer SupervisorsandField Engineers.

Knowledge, Skills & Abilities

• Abilityto organize and planownwork schedule.

• Abilityto work without close supervision.

• Maintainsprofessionalismincommunication and appearance.

• Abilityto multitask–able to work on multiple tasks/ projects at one time

• Excellent time management skills

• ProficiencywithMicrosoft Office Suite: Word, Excel, Outlook, Access, MS Projects,etc.

• Strong problem solving, planning,andfield supervisionskills.

• Expertlevel knowledge of building automation and construction projects.

• Exceptional written and verbal communication skills.

• Knowledge of safety laws.

• Willingness to pursueadditionaljob-relatededucation and/orcertifications.

• Technicalin-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU,Lonworks, and N2)

• In depthunderstanding of BASintegration techniquesandBACnetnetworkfundamentals (including BBMDs and foreign device registration).

• Network troubleshooting techniques and the use of network monitoring tools:

• DLcapture
• Wireshark
• Oscilloscope
• Modscanor Equivalent

• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDsin accordance withcybersecurity best practices.

• Exceptionalability to communicatenetworkandserver needs toclientIT departments.

• Working knowledge of the OSI Model.

• Awareness of cybersecurity bestpractices andability to adviseand generate guidance.

• Knowledge of BAS servers.

• HierarchalWebCTRLservers.

• Database servers for connectionofWebCTRL(includingMS SQL,PostgreSQL,MySQL,andOracle).

• Pros and cons ofvirtualversusphysicalserversand the support requirements ofboth.

• Strong workingknowledge of remote connection methodsand bestpractices.

Qualifications

• Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support

Travel Requirements

• 25%-50%travel

Preferred Qualifications

• Quality systems knowledge
• LEED Accredited Professional
• MA/MS with 4-7+years experience

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at We will make every effort to meet your needs in accordance with applicable laws.