Technical Support Engineer, Enterprise Solutions - REMOTE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

The Technical Support Engineer, Enterprise Solutions for Leica Biosystems is responsible for supporting Leica sales goals for the Leica Aperio portfolio and Enterprise Solutions projects. You will work closely with customers to install, configure, test and support the Leica product portfolio.

This position reports to the Senior Global Manager, Enterprise Solutions and is part of the Enterprise Solutions team located in North America. It is a fully remote position located anywhere in the U.S., but covering global regions.

In this role, you will have the opportunity to:

• Complete software installations for Digital Pathology Solutions, providing technical guidance during the pre‑sales process and support the assignment of sales goals and business objectives.
• Provide escalated technical support to internal teams and external clients, including installation support, maintenance and repair on hardware and software, and diagnose and resolve complex hardware, software, or connectivity issues.
• Work closely with multi‑functional teams throughout the organization to influence product implementation, integration and improve solutions, including BU R&D teams and product management.
• Respond to security‑related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks).
• Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple application and integration areas, delivering solutions that require creativity, innovation and advanced analytical thinking.

The essential requirements of the job include:

• Bachelor’s degree in Management Information Systems (MIS), Engineering or Computer Science, or equivalent experience.
• Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline.
• Proven knowledge and experience with the diagnosis, repair and maintenance of digital pathology instruments and software.
• Proven ability to discuss required network, system resources and security requirements with customer IT managers.
• Working knowledge of installing and upgrading clients/servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers, etc.

Travel Requirements:

• This position requires up to 10% flying and/or driving travel, which may include overnight stays. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Understanding of anatomic pathology or experience in a medical laboratory environment.
• Knowledge of the diagnosis, repair and maintenance of Leica Biosystems Pathology instruments and software.
• Preferred technical certification relative to networking or security.

Leica Biosystems offers a broad array of comprehensive, competitive benefit programs that add value to your life. Health care program, paid time off, 401(k) and other benefits are available to eligible employees.

Annual salary range for this role is $110,000.00-$130,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remain in the Company’s sole discretion until paid and may be modified at the Company’s sole discretion, consistent with the law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: or