Technical Support Engineer - Retail AI Systems (all genders)

Overview

Join Nomitri and help bring real-world AI systems into production. We deploy computer vision solutions into retail environments across multiple countries — operating in complex edge + cloud setups and processing millions of events daily. Location: Berlin, Germany (hybrid).

What You\'ll Do

• Monitor and analyze live systems across stores using logs, telemetry, and video data.
• Investigate and resolve issues in real-world environments (networking, configuration, hardware, deployments).
• Support and validate deployments — from preparation to rollout in production.
• Act as a technical interface to customers during rollouts and incident resolution.
• Work closely with engineering to identify root causes and improve system robustness.
• Build internal tools, scripts, and automated checks to scale support and operations.
• Document recurring issues and establish best practices for troubleshooting.
• Occasionally support on-site deployments across Germany and Europe.

What You Bring

• Hands-on experience with Linux systems (CLI, debugging, system interaction).
• Comfortable working with Git in collaborative environments.
• Programming experience (e.g. Python, C++, or similar) — you can debug and write small tools/scripts.
• Basic understanding of networking fundamentals (e.g. connectivity, services, ports).
• Fluent German and English, with the ability to communicate clearly in technical contexts.
• Strong analytical mindset — you enjoy investigating issues and finding root causes.
• High ownership and reliability, especially in customer-facing situations.

Nice to have

• Experience with Docker or containerized environments.
• Basic knowledge of databases or data analysis (SQL, scripting).
• Exposure to distributed or edge systems (on-prem + cloud).
• Familiarity with monitoring, alerting, or observability tools.
• Experience with computer vision, video systems, or AI-based applications.
• Background in technical support, field engineering, or system deployment.

Why join Nomitri?

• Real-world impact: Your work directly affects live systems used in stores across multiple countries.
• Steep learning curve: Deep exposure to Linux, networking, distributed systems, and AI-powered applications.
• Bridge role: Grow beyond support into infrastructure, DevOps, or MLOps over time.
• Hands-on from day one: Work on real deployments, not just internal tooling.
• Close to the product: Collaborate directly with core engineers and influence system improvements.
• Learn from top engineers: Work closely with a highly experienced, international team (ex-Meta, Amazon, Qualcomm, ASML, …).
• Strong growth potential: Ideal role for ambitious engineers who want to quickly expand their technical scope.