Technical Support Manager (L2) (m/f/d)

Overview

voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care for patients. With $50M Series A funding and support from leading VCs, more than 2,000 facilities and 200,000 users rely on our platform.

Location and Remote Policy

Berlin office with flexible remote options across Germany.

Job Title

Technical Support Manager

Responsibilities

• Lead and coordinate technical implementations and escalations across customer environments and internal teams
• Own and optimize system integrations across Windows and Linux environments
• Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces, ensuring timely resolution and clear communication
• Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
• Ensure thorough technical documentation, handoffs, and post‑incident reviews to strengthen team knowledge and prevent recurrence
• Identify recurring technical challenges and proactively collaborate with Product and Engineering on long‑term solutions

Qualifications

• Expert in Windows/Linux administration, networking, and integrations (firewalls, APIs, routing, MDMs)
• Hands‑on experience with Docker, virtualization, web servers, and load balancing
• Sharp troubleshooter across infrastructure, APIs, and complex multi‑layered systems
• Strong communicator who translates technical detail into clear, actionable insights
• Proactive, ownership‑driven team player who documents, mentors, and resolves issues before escalation
• Fluent in German (C2) and proficient in English for internal communication

Benefits

• Fast‑growing startup culture with opportunities to make a real impact in healthcare tech
• Collaborative environment with regular team events and a hybrid work model
• Stock options and generous perks: 30 vacation days, birthday off, Germany Transport Ticket, Urban Sports Club membership, company off‑sites, and access to learning platforms such as Blinkist and Audible
• Flexible working hours aligned with individual productivity rhythms

Apply

We look forward to reviewing your application and discussing how you can contribute to voize’s mission.