Technical Support Specialist - Solar Campaign

Stellenbeschreibung:

ClearSource is seeking a Technical Support Specialist skilled in permit preparation, system activation, and customer education across major platforms.

What you will do as a Technical Support Specialist

Solar Permit Preparation

Create accurate solar permit packages that meet AHJ requirements, client processes, SLAs, productivity goals, and quality standards.
Follow assigned schedules and maintain professional, responsive communication.
Participate actively in weekly meetings, 1:1s, and team huddles.

System Activation & Onboarding

Assist homeowners with account setup, system activation, and commissioning.
Verify system data accuracy (production, consumption, battery performance, connectivity).
Confirm system readiness and guide customers through app setup and basic features.

Customer Support & Education

Educate homeowners on energy production, consumption, and battery functionality.
Handle inquiries via phone, email, chat, and ticketing tools.
Communicate technical details clearly and in customer‑friendly terms.

Troubleshooting & Resolution

Resolve activation and monitoring issues (e.g., offline gateways, missing data).
Collaborate with internal teams and manufacturer support for escalations.
Document issues, solutions, and follow‑ups in CRM and service systems.
Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).

What We're Looking For

Engineering graduates preferred; or other technical course graduates with at least one year of hands‑on experience using AutoCAD or exposure to solar‑related projects.
1–3 years of experience in technical support, preferably within the solar or energy industry.
Familiarity with homeowner support or home technology products, with working knowledge of platforms in solar supports.

What We Offer

Competitive salary - Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) - Because work‑life balance matters.
Outstanding career growth opportunities - Learn, advance, and develop your career.
A fun, innovative, and energetic team culture - Be part of a company that values its employees.
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees.

Core Values

Customer First - We are obsessed with delivering an exceptional customer experience.
Personal Accountability - We do the right thing and own our actions.
Humble Courage - We embrace feedback, seek growth, and push ourselves to improve.
Hungry - We bring passion, energy, and drive to everything we do.
Happy & Healthy - We believe in balance, well‑being, and a positive workplace.