Technical Training and Documentation Lead (all genders)

COMPANY DESCRIPTION:

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has approximately 600 employees worldwide.

POSITION DESCRIPTION:

The Technical Training and Documentation Lead will play a key role in building Nikon SLM Solutions' Training Academy from the ground up, establishing standardized technical documentation, training programs, and competency frameworks to support our Service organization and technical teams.

Working under the guidance of the Director of Service, this individual will collaborate with engineers and technical experts to transform complex machine installation, maintenance, and troubleshooting processes into clear, repeatable procedures and effective hands-on training programs.

The ideal candidate is a self-starter who enjoys developing new processes, is comfortable working directly with technical equipment and engineers, and can balance strategic program development with hands-on execution.

CANDIDATE RESPONSIBILITIES:

• Develop and establish the Training Academy's structure, processes, technical training programs, and documentation standards.
• Collaborate with Service Engineers and technical experts to create SOPs, work instructions, checklists, and troubleshooting guides for machine installation, preventive maintenance, and repairs.
• Design and implement competency assessments, certification criteria, training curricula, and development plans to track and improve technical capabilities.
• Develop and deliver hands-on, instructor-led, and digital training programs for employees and applicable customer audiences.
• Coordinate training resources, equipment, facilities, schedules, and budgets to support the Academy's development and long‑term growth.
• Participate in machine installations, testing, and technical activities to capture practical knowledge and translate it into training materials.
• Partner with global Engineering, Service, and Manufacturing teams to standardize technical knowledge, incorporate lessons learned, and support new product introductions.
• Establish training effectiveness measures and continuously improve documentation, processes, and employee competency.

CANDIDATE QUALIFICATIONS:

Required Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience.
• 6+ years of experience in technical training, instructional design, technical documentation, or a related function within a technical or manufacturing environment.
• Experience developing SOPs, work instructions, technical training materials, and structured learning programs.
• Ability to work with technical subject experts and translate complex information into clear, practical documentation.
• Experience designing and delivering hands‑on, instructor‑led, or digital training.
• Strong project management, communication, and organizational skills, with the ability to independently develop and manage new initiatives.
• Mechanical aptitude and willingness to work directly with engineers, technicians, and industrial equipment.

Preferred qualifications

• Experience in industrial machinery, capital equipment, advanced manufacturing, or field service.
• Experience developing competency frameworks, technical certification programs, or skills assessments.
• Familiarity with LMS platforms, document management systems, and digital training tools.
• Experience with training budgets, resource planning, or establishing new training programs.
• Experience collaborating with global technical teams; German language skills are a plus.
• Knowledge of metal additive manufacturing or industrial 3D printing.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave
• Gym reimbursement
• Tuition reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sex, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.