Technical Training Lead Analyst, Instructional Designer

Responsibilities

• Design and deliver impactful learning experiences for new hire and ongoing training across Care Solution roles
• Partner with business leaders and subject matter experts to identify skill gaps and translate business needs into clear, actionable learning objectives
• Lead end-to-end instructional design using the ADDIE framework
• Develop interactive training solutions using a mix of instructor-led, virtual, and eLearning methods
• Continuously improve curriculum by analyzing learner feedback and training effectiveness metrics
• Ensure training content remains accurate and aligned with evolving products, systems, and business strategies
• Incorporate innovative tools and emerging technologies to modernize learning experiences
• Support training delivery through facilitation or train-the-trainer sessions

Requirements

• 3+ years of instructional design experience
• 2+ years of experience developing healthcare-related training curriculum
• Strong understanding of adult learning principles and instructional design methodologies
• Experience using eLearning authoring tools (e.g., Articulate Storyline or Rise, Captivate)
• Strong communication, collaboration, and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines
• Proficiency with Microsoft Office and learning management systems (LMS)