Telco Expert - Customer Lifecycle / CRM (m/f/d)

MediaMarktSaturn Plattform Services GmbHIngolstadt

Stellenbeschreibung:

Your Tasks

End-to-end lifecycle blueprint from onboarding to pre-renewal
Definition of post-purchase and always-on campaigns
Ownership of onboarding communication and feature education
Development of cross- and upsell logic during contract life
Coordination of implementation with campaign, digital, compliance, and country teams
Alignment of lifecycle logic with proposition, retention, and CX/NPS insights
Integration of Telco use cases into the existing Loyalty ecosystem
Best-practice sharing and standardization across countries
Tracking and optimization of business case performance throughout the customer lifecycle

Your Profile

Degree in Business, Marketing, CRM, Digital Business, or similar
Experience in lifecycle management, CRM, and customer engagement
Experience translating journeys into campaigns and communications
Strong understanding of in-life value creation
Experience in loyalty programs, customer retention, or customer value management
Experience in telecommunications, mobile subscriptions, or related subscription-based
businesses is strongly preferred
International and cross-functional experience is beneficial but not required

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.

This role builds and owns the lifecycle blueprint from onboarding to pre-renewal and drives engagement, information, service communication, and cross-/upsell during contract life. In close collaboration with the central Loyalty team, the role ensures that Telco services become an integral part of the MediaMarktSaturn loyalty ecosystem while driving adoption, engagement, and customer value across markets.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion - join our team!