Tenant Relations and Operations Virtual Assistant

Responsibilities

• Answer inbound calls live and respond promptly to messages
• Handle leasing inquiries and schedule self-showings
• Log prospect interactions in the leads trackerResolve routine tenant questions independently
• Create and route maintenance work orders
• Keep tenant records accurate
• Review rental applications to ensure timely responses
• Issue and reset self-showing access codes
• Monitor self-showing device tracker and flag issues
• Review the property management system for missed payments
• Notify the team of delinquencies
• Track lease end dates and coordinate renewals
• Maintain the operations master sheet
• Reconcile utility charges monthly
• Complete Fair Housing training and maintain compliance

Requirements

• Fluent in written and spoken English
• Confident handling live inbound calls
• Strong administrative skills with exceptional attention to detail
• Comfortable juggling multiple communication channels
• Proficient in Google Sheets
• Highly organized and able to manage multiple priorities
• Proactive, dependable, and capable of working independently
• Willing to work in a US time zone schedule
• Secure required technical setup including webcam, headset, internet connection, and computers

Core Competencies

Demonstrates strong administrative skills with exceptional attention to detail, effectively managing multiple priorities and communication channels. Proficient in handling leasing inquiries, maintaining tenant records, and ensuring compliance with Fair Housing regulations.