TikTok Shipping - Merchant Operations Manager - Germany (Munich)

TikTok Shipping - Merchant Operations Manager - Germany (Munich)

About The Team

We are looking for a passionate and talented Operations Manager to lead and manage logistics operations in the German market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross‑functionally with internal and external stakeholders. Fluency in both English and German is required.

Responsibilities

• Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Germany.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high‑potential merchants, especially large sellers and high‑volume warehouses, to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics‑related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Qualifications

Minimum Qualifications

• 5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent proficiency in German and English (written and spoken).

Preferred Qualifications

• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem‑solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast‑paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-commerce platforms is highly preferred.