Transportation Operations Manager

Transportation Operations Manager (3PL Management)

What You’ll Do

• Responsible for establishing and optimizing the management system for self-operated network and 2B transportation carriers, as well as formulating management standards and operational processes.
• Build a carrier KPI management system to monitor performance indicators such as fulfillment rate, timeliness and service quality.
• Facilitate the smooth transition between new and existing carriers to ensure business continuity.
• Coordinate with the procurement and tendering team, participate in tender parameter setting and carrier selection, and support the collaboration between procurement and operations.
• Responsible for carrier settlement and the management of online billing systems to ensure the settlement process is standardized and efficient.
• Coordinate with national fleets, streamline settlement procedures, handle settlement discrepancies, and ensure timely closure of related issues.
• Collaborate with the settlement team and procurement & tendering team to promote settlement process optimization and the implementation of online settlement.
• Organize settlement training sessions for carriers and internal relevant departments to ensure the proper understanding and execution of standardized processes and operations.

About You

• Industry Experience: 5 years or above
• Job-specific Experience: 3 years or above
• Education Background: Bachelor's degree or above
• Language Proficiency: Fluent in both Chinese and English
• Professional Skills: Experience in 3PL carrier management in qualified logistics companies; experience in 3PL procurement and tendering is preferred; familiarity with the local carrier resource market

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.