User Researcher (all genders)

full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.

• Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes


• Design and conduct qualitative and quantitative research tailored to product goals and user flows


• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle


• Lead and manage end-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples


• Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user‑centred product culture


• Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks


• Act as a strategic partner for Product and Design, not only as a research executor

Your profile:

• At least 3 years of professional experience in user research, ideally in B2B, tech‑driven, or complex product environments, with a track record of delivering high‑impact research; experience in the mobility or EV charging sector is a plus


• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions


• Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns


• Ability to synthesize complex data into clear, evidence‑based recommendations and communicate findings to diverse stakeholders


• Collaborative, proactive, and hands‑on leader with exceptional communication, storytelling, and problem‑solving skills, thriving in fast‑paced, Agile environments


• Fluent in English and German; French or Italian is a plus

What do we offer?

• Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.


• Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.


• Mobile working: Whether working from home or on site in a team, flexibility is very important to us.

Please submit your application documents in English , including your salary expectations and earliest possible start date .