User Researcher (all genders)

In this role you will define and lead the user research strategy for our Digital Factory, partnering with Product Design and Product Management to drive business outcomes. You will design and conduct qualitative and quantitative studies aligned with product goals, and embed insights into early product decisions. You’ll lead end-to-end research operations, recruit participants, and synthesize findings into personas and journey maps to foster a user-centered culture at scale. As a strategic partner to product and design, you will shape decisions across squads in a fast-paced, Agile environment, contributing to our mission to simplify mobility.

• Flexible working hours
• Shopping Card: Ticket Plus City Card topped up with 50 per month
• Mobile working

• Define and evolve user research strategy aligned with business outcomes
• Design and conduct qualitative and quantitative studies tailored to product goals
• Embed research into discovery rituals to inform decisions early in the lifecycle
• Lead end-to-end research operations: interviews, usability tests, workshops, surveys, with recruitment and compliance
• Synthesize findings into deliverables (personas, journey maps, opportunity briefs) and drive user-centered culture
• Create scalable research protocols and knowledge repository to enable research at scale across squads
• Act as a strategic partner for Product and Design, not just a research executor

• At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex products
• Experience with qualitative and quantitative studies and translating insights into product decisions
• Strong skills in participant recruitment, research operations, and use of research tools
• Ability to synthesize complex data into evidence-based recommendations and communicate to diverse stakeholders
• Collaborative, proactive, hands-on leader with strong communication, storytelling, and problem-solving in Agile environments
• Fluent in English and German; French or Italian a plus
• Experience in mobility or EV charging sector is a plus

• collaborative
• proactive
• strong communication
• qualitative and quantitative research methods
• participant recruitment
• research operations