Vendor Partner Specialist – Contact Center Operations

Responsibilities

• Analyze, manage, and delegate daily workflow to and from external vendors
• Analyze and ensure vendor accuracy by reviewing and consolidating work product
• Communicate regularly with department leaders, subject matter experts, and quality teams
• Ensure adherence of regulatory and compliance mandates
• Work with Information Technology to define business requirements
• Administer daily oversight and resolution of issues affecting vendor user system access
• Participate as a liaison between department leaders and vendors
• Maintain accurate documentation of assigned and completed vendor work
• Identify new opportunities for vendor engagement

Requirements

• Work experience in analysis and vendor relationship management
• Experience analyzing business requirements
• Experience with MS Office Suite
• Experience in metric creation and reporting
• Experience meeting strict deadlines
• GED or High School diploma from an accredited institution