VIP Manager (with the knowledge of Malaysian)

Описание

Our customer is a large international outsourcing company specializing exclusively in Customer Care services. & Support. In five years, we have become one of the leading market players, earning the trust of many major partners who have been working with us for many years.

Задачи

• Handle incoming requests from our key customers (chats+calls): answer questions and solve their problems;
• Make outgoing calls to collect customer feedback to improve product quality, as well as inform about current bonuses and promotions;
• Help with technical issues, clarify details, advise on bonuses, and be able to handle objections;
• Build friendly and trusting relationships with clients so that every interaction with you leaves a positive impression.

Требования

• Good oral and written communication skills;
• Knowledge of Malaysian C1;
• Punctuality, empathy, responsibility in soft skills;
• Highly desirable: experience in customer service, sales, knowledge of English.

Условия

• Remote work format;
• Registration according to Civil Law Contract;
• Full-time vacation of 28 calendar days, payment of sick leave and vacation pay;
• Schedule: working day 5/2 from 07:30 to 16:30 Moscow time.