WaaS Program Manager

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for WaaS Program Manager on behalf of one of their blue-chip international clients to join their organization in Germany.

Job Title

WaaS Program Manager

Employment

Full time

Start Date

ASAP

The WaaS Program Manager will lead the end-to-end Digital Workplace transformation portfolio, providing integrated governance across projects, suppliers, resources, commercials, risks and dependencies. The role will drive delivery of strategic workplace initiatives from planning through implementation and operational transition, while providing clear executive visibility of progress, risks, decisions and business outcomes.

Experience : Min 15+ years

Key Responsibilities

• Own the integrated WaaS program roadmap across workplace transformation initiatives.
• Translate strategic objectives into executable programs, projects, epics, milestones, and deliverables.
• Maintain program plans, RAID logs, milestones, decisions, and delivery dashboards.
• Establish appropriate stage gates and governance checkpoints.
• Manage prioritisation of pipeline and backlog initiatives.

Digital Workplace Transformation

• Coordinate initiatives across areas such as:
• Digital Employee Experience / DEX
• Endpoint and workplace management
• Meeting room technology and monitoring
• User experience improvement
• Service monitoring and observability
• AI and automation opportunities

Drive transition from legacy workplace processes toward modern, automated and experience-led services.

Governance & Stakeholder Management

• Establish program governance across customer, service provider, technology teams, and suppliers.
• Prepare SteerCo, tactical governance, executive reviews, and decision papers.
• Provide clear executive reporting covering RAG status, achievements, risks, dependencies, decisions, financial position and next steps.
• Facilitate senior stakeholder alignment and ensure timely escalation and resolution of blockers.

Delivery & Resource Management

• Coordinate Project Managers, Service/System Managers, architects, SMEs, engineering teams, operations teams, and suppliers.
• Forecast resource and capability requirements across the portfolio.
• Manage fixed and variable project delivery capacity.
• Identify resource constraints and drive mitigation plans.
• Ensure effective handover from project delivery into BAU operations.
• Coordinate supplier delivery against agreed SOWs, milestones, deliverables, and commercial commitments.
• Track budget, forecast, actuals, purchase requirements, and commercial risks.
• Support SOW/GSOW, change request, and commercial governance.
• Challenge suppliers on delivery performance, dependencies, risks, and recovery actions.

Experience/Qualifications:

• Strong experience managing large Digital Workplace, EUC, Workplace Services, IT Infrastructure or transformation programs.
• Strong understanding of workplace technologies such as Microsoft 365, endpoint management, DEX, collaboration, meeting rooms, device lifecycle and automation.
• Strong program governance, RAID, financial, resource and dependency-management capability.
• Experience managing multiple technology/service providers.
• Strong commercial awareness covering SOWs, change requests, budgets and supplier commitments.
• Experience working across Agile, Waterfall and hybrid delivery models.
• Excellent executive stakeholder management and presentation skills.
• Ability to convert complex technical issues into concise CXO/SteerCo-level messages and decisions.

Preferred Qualifications

• PMP / PRINCE2 / MSP / SAFe or comparable program-management certification.
• ITIL knowledge or certification.
• Experience in enterprise-scale managed workplace or WaaS environments.
• Experience managing geographically distributed and multi-supplier delivery teams.